PRIVACY POLICY
Privacy Policy
1. Introduction
The ClassyTravel.ca website, mobile and tablet applications, and any other feature available through the ClassyTravel.ca platform (collectively, the "Website") are designed to be easy to use, informative, and secure. The Website is provided to help individuals gather travel information and purchase travel related products and services. Use of the Website is intended for personal and non commercial purposes only.
Voyages Classy Inc., doing business as ClassyTravel.ca ("ClassyTravel.ca", "we", "us", or "our"), is committed to protecting your privacy and safeguarding your personal information. We take your privacy seriously and have adopted information handling practices that follow recognized industry standards and comply with applicable laws.
This Privacy Policy explains how we collect, use, and disclose your personal information, including the types of information we collect, when and how we collect it, and how it may be used or shared.
For purposes of this Policy, "Personal Information" means information about an identifiable individual. Certain business contact information is not considered Personal Information.
2. Summary of Our Commitments
In simple terms, we commit to the following:
- We collect your Personal Information only through fair and lawful methods, for example when you register or complete a booking.
- We may collect information directly from you and from approved third parties, as allowed by law or with your consent.
- We do not disclose your Personal Information to third parties unless you have authorized us to do so or we are required or permitted by law.
- You may request access to, correction of, or removal of your Personal Information in accordance with applicable law.
- We take reasonable steps to protect the security of the Personal Information that we collect.
3. Purposes for Collection and Use of Personal Information
We identify the purposes for which we collect your Personal Information at the time of collection and obtain your consent before using it, unless the law allows otherwise. We generally use your Personal Information for purposes that include, but are not limited to:
- Providing you with requested services and managing your engagement with our services.
- Processing your orders, reservations, and travel bookings.
- Creating, administering, and managing your ClassyTravel.ca account.
- Determining your location, for example in order to determine applicable terms and services.
- Responding to your questions, comments, or concerns about ClassyTravel.ca.
- Supporting more meaningful and useful sales, marketing, and service initiatives.
- Conducting analytics to better understand web traffic and marketing effectiveness.
- Collecting opinions and comments about ClassyTravel.ca operations.
- Performing demographic analysis for planning purposes on an aggregate and anonymous basis.
- Recruiting for positions at ClassyTravel.ca and handling employment related tasks.
- Investigating legal claims or disputes.
- Investigating and managing insurance related claims.
- Protecting against fraud, misuse, or unauthorized use of our services.
- Administering and maintaining the Website and any ClassyTravel.ca software applications.
- Any other purposes for which we obtain your consent from time to time.
- Other uses permitted or required by applicable law.
4. Browsing Our Website
You may visit our Website without revealing your identity or providing any Personal Information. When you visit, we collect usage information in an anonymous form that is not linked to you as an individual.
This may include information about how you navigate the Website, which pages you visit, how long you stay, your browser type, operating system, and the Internet Protocol (IP) address from which you connect. This information is commonly collected by server software on many websites and is used to improve our content, usability, and performance.
5. Cookies and Pixel Tags
ClassyTravel.ca and certain third party advertisers may use cookies, pixel tags, or similar technologies when you visit our Website or a website on which we advertise. These are small data files that are sent to your device and returned to us when you interact with the Website.
These tools help us personalize and improve your experience. Data collected through cookies and pixel tags may be linked to Personal Information you provide when you register. This information can also help establish the pricing of certain offers.
Most browsers automatically accept cookies, but you can adjust your browser settings to refuse cookies or to prompt you before accepting them. If you choose not to accept our cookies, some features of the Website may not function optimally.
6. Third Party Advertisers
We may work with third party online marketing companies and advertisers. These parties may use cookies, pixel tags, or similar technologies to collect information about the advertisements you view and your interests.
ClassyTravel.ca does not share your Personal Information with these advertisers unless you provide explicit consent, separate from any consent given during registration.
Advertisers may combine information about your visits to our Website and other sites to present ads for products or services that may interest you. This Privacy Policy does not apply to the practices of these third party advertisers.
We may also offer personalized shopping and advertising experiences through selected partners such as Black Crow AI, which use online identifiers to identify visitors. You can review their privacy policy and opt out options through their own website.
7. Personal Information When Registering
If you choose to register with ClassyTravel.ca, we will collect Personal Information that you voluntarily share with us. This may include your name, email address, mailing address, date of birth, telephone number, payment information, and your travel preferences. We collect only the information needed to provide our services and operate our Website.
8. Traveler Profile
We combine your Personal Information into what we call your "Traveler Profile". This includes information you provide, information about how you use our Website, and relevant information from approved third party sources such as electronic itineraries from travel providers.
We use your Traveler Profile to:
- Improve the quality of our services and your overall experience.
- Personalize the services and recommendations we provide.
- Communicate with you regarding travel plans, updates, changes, or service interruptions.
- Allocate system resources so your use of the Website is as efficient as possible.
9. Advertising and Communications
During registration, you can choose whether to receive advertisements, updates, and promotions from us by email. If you opt in, we will use the information you provide and your travel preferences to send customized offers and recommendations.
These communications may include:
- Deal updates and flight or travel specials.
- Promotions and other travel opportunities available on our Website or sponsored by our partners.
- A newsletter or similar updates when available.
You can opt out at any time by using the unsubscribe link included in our emails. If you are a registered member, you may also update your preferences through your account settings.
10. Online Surveys and Contests
We may invite you to participate in surveys or contests from time to time. Participation is always optional. Surveys are usually anonymous unless indicated otherwise.
If you enter a contest, we may collect Personal Information such as your name and contact details. This information is used only for administering the contest and notifying winners.
11. Payment Information and Travel History
If you register and book travel services through our Website, you will need to provide payment information such as credit card number, expiration date, cardholder name, and billing address. We may store this information in your Traveler Profile.
We also maintain a history of your reservations, bookings, and purchases of travel services and accommodations unless you update or modify your Traveler Profile.
12. Itinerary Changes and Travel Alerts
When you book, reserve, or purchase travel services through our Website, you may choose to receive travel itinerary details and travel alerts such as gate changes, delays, or scheduling updates. These alerts may be sent by email or text message.
If you choose to send alerts to another person, we will collect the Personal Information necessary to deliver these alerts for example name, phone number, or email address. You represent and warrant that you have obtained the consent of that person to disclose their information to us for this purpose.
13. Sharing of Personal Information
In general, we disclose your Personal Information only to travel providers you have chosen to book with through our Website. For example, we will share details with airlines, hotels, and car rental agencies to process your reservations.
We also engage service providers to perform functions necessary to operate our business, such as processing payments or delivering tickets. These service providers receive only the Personal Information required to perform their duties and are required to use it only for that purpose.
Other than as described in this Policy, we will not disclose your Personal Information without your consent, except in limited circumstances such as:
- To protect the security, integrity, and rights related to our Website and services.
- To protect ClassyTravel.ca against potential liability.
- In response to lawful legal processes, court orders, or regulatory requests.
- Where we believe in good faith that disclosure is required by law.
- As required by governmental, security, or regulatory authorities.
In the event of a change of ownership, sale, merger, liquidation, reorganization, or acquisition of all or part of our business, Personal Information may be transferred as part of the transaction, provided that the receiving party agrees to comply with this Privacy Policy or a policy that provides comparable protection.
If you request special services such as religious meals or health related accommodations, certain sensitive information may be inferred by the travel provider. By making these special requests, you consent to the disclosure of such information where necessary to fulfill your booking.
Traveler information shared with travel providers may also be communicated to security agencies of various countries under local legal requirements. For example, travelers to and from certain jurisdictions may have their data collected and stored by government agencies for extended periods and shared with other departments as allowed by law.
For chargeback disputes, you agree that ClassyTravel.ca may use relevant information relating to you, including call recordings and transaction details, to dispute such claims. This information may be shared with banks, payment processors, or other third parties involved in the dispute process. ClassyTravel.ca is not responsible for any data breaches that occur within the systems of those third parties.
14. Corporate Travel
If you or someone acting on your behalf purchases travel services for corporate travel purposes, and we have an agreement with your employer to provide data on such travel, we may share necessary Personal Information with your employer to allow them to track and manage corporate travel.
15. Other Travelers
If you book travel services for other travelers using your Traveler Profile, we will collect certain Personal Information about those individuals. You must ensure that you have their consent before providing their information to us. Their information may be stored in your Traveler Profile to facilitate future bookings.
16. Access, Correction, and Removal of Personal Information
We are committed to giving you control over your Personal Information. If you are a registered user, you can change your password and update certain information in your Traveler Profile through your account settings. You may also contact us directly to request access to Personal Information that we have collected, used, or disclosed, as required by law.
We may ask for sufficient identification to verify your identity before granting access or making changes. Any such identifying information will be used only to process your request. We will not charge any fees for access without first providing you with an estimate of any applicable costs.
We aim to ensure that your Personal Information is as accurate, complete, and up to date as necessary. We do not routinely update information unless needed for the purposes for which it was collected, and we rely on you to provide updates when appropriate.
You may challenge the accuracy or completeness of your Personal Information in our records. If you demonstrate that the information is inaccurate or incomplete, we will correct or amend it as appropriate and, where necessary, communicate the changes to third parties who have access to that information.
17. Notification of Changes to This Policy
This Privacy Policy may be updated from time to time. The "Last updated" date at the top of this Policy indicates when it was most recently revised. Any changes become effective when the revised Policy is posted on the Website.
18. Combined Non Personal Information
We may combine anonymous information that you and other users provide with information about how you and others use the Website. This combined information may be used to describe our user base in general terms, without identifying individual users, to potential partners, investors, and advertisers.
We may use information about travel experiences and preferences in an aggregated form to make recommendations to other users. For example, if many users have positive experiences at a particular hotel, we may recommend that hotel to others traveling to the same destination.
We may share aggregated statistical information with vendors and partners, but it will not be linked to any Personal Information that identifies you.
19. How We Protect Your Information
We are committed to safeguarding your information. We use industry standard security measures and employ security professionals where appropriate, based on the sensitivity of the Personal Information involved. Access to Personal Information is limited to employees and service providers who need it to perform their duties.
20. Children and Minors
You must be at least the age of majority in your place of residence to register for or use the services available on our Website.
We encourage parents and guardians to play an active role in monitoring the online activities of minors and ensuring that websites visited by their children respect their privacy.
21. Storage of Personal Information
Your Personal Information may be stored on servers located in Chicago, Illinois, United States of America, or other jurisdictions where our service providers are located. As a result, your information may be subject to the laws and legal authority of those jurisdictions.
We may keep a record of your Personal Information, correspondence, or comments in a file specific to you. We will retain your Personal Information only as long as necessary to fulfill the purposes for which it was collected or as permitted or required by applicable law.
22. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our information handling practices, or if you wish to make a complaint or special request, you may contact us at:
Email: [email protected]
Mailing Address:
ClassyTravel.ca
150 Boulevard Cote Vertu Ouest, Suite 201
Montréal, Quebec H4N 1C6
Canada
We will make reasonable efforts to respond to your written inquiries within thirty calendar days, or we will inform you if more time is required.